Serializing a package for enterprise users. The following broad steps are involved in serializing a package for enterprise deployment: The enterprise administrator creates a prov.
Connect to the Internet to generate this file. Using the generated prov. Generating prov. Following are the supported arguments of the command. The serial number. Optional; suppresses registration. Optional; suppresses the EULA prompt. Some notes and recommendations: You can run this command even if a product is not installed. Volume serializing the package. Some notes and recommendations: This command requires the latest version of Adobe Application Manager.
Run the command after the prov. Starting a trial for products that do not have a user interface. Unserializing a package. Use the following command to unserialize a package:.
Optional; deactivates the corresponding license from the system. Removes the SWTag files. Forcefully deactivates the corresponding license from the machine. Some notes and recommendations: The --deactivate option removes the SWTag files implicitly only if a valid license exists on the system.
This command requires the latest version of Adobe Application Manager. Error Codes. Following are the error codes that can be reported if serialization is unsuccessful. Product identification. Locale codes. Sign in to your account. Sign in. Quick links View all your apps Manage your plans. Loading of permanent activation grace failed due to malformed xml, corrupt or missing Enigma data, or some other error. All serialized versions of Acrobat will need to be deserialized when support staff have prepared their users with named licenses.
Existing instances of Acrobat DC Continuous will not need to be uninstalled. As part of our contract with Adobe, Penn IT staff have access to several modes of professional support from Adobe. As we learn and collect common technical or operational issues, as well as their solutions, we will update this section with any information we have. The toolkit is downloaded as part of the Creative Cloud Packager installation. Open an elevated prompt run as administrator.
You can use it with both the standalone product and that bundled with the Creative Suite. If your users are set up as Federated IDs, they may proceed to the next step. Your users will need to Sign In to Acrobat DC, once the application has been deserialized login can happen before deserialization. Shared Device Licenses can be accessed by any user with an Adobe credential. These accounts do not have to be part of the Penn enterprise. Free Adobe IDs can be created at adobe.
Shared Device Licenses will only work on campus. Shared Device Licenses should be used with caution when being deployed to devices with mobility, such as laptops. These licenses are tied to the public IP range owned by Penn, and will cease to function once outside of the Penn network. CD to the tool location.
Below you can see an example of the Continuous edition. Escalation Any incidents or requests regarding the Adobe Admin Console, licensing, or end-user support can be submitted to Client Care via [email protected] Client Care's Adobe Tier 1 support team will complete any work orders, or make a best effort attempt to quickly resolve any incidents that are reported. In some cases, elevated permissions are required to complete some work, in which case an internal escalation to a Tier 2 team of Adobe system administrators will be required.
If ISC is unable to resolve any issues quickly, or if clients prefer to speak to Adobe directly, Client Care's Adobe Support team can submit a request for support on your behalf with Adobe Enterprise Support. Create a Case Client Care can open a case to begin an email dialogue between Adobe's support engineers, and the requesting IT staff member. Client Care staff will continue to be a part of the dialogue as needed.
Request Expert Session In cases where support staff may want a more instantaneous dialogue, and will need more direct support, an Expert Session can be scheduled. These comprise of a scheduled phone call, allowing the IT staff member to be positioned with the console, machines, or end-users that are experiencing issues. When scheduling one of these, Adobe requests that three days and times be suggested, at which point they will schedule the call for the first of those times that they are available.
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